Workshops

  1. Age restrictions – you must be 16 yrs or over to attend one of the ceramic workshops.
  2. Accessibility– I will endeavour to help you get the best out of your day but if you have any concerns, mobility or health issues please contact me beforehand. Current workshops are on the first floor of Bonds Lifestyle accessible by stairs.
  3. Bookings – after requesting a reservation to book a place on a workshop you will receive an email of acknowledgment. Once payment has been confirmed your place is then confirmed, in the unlikely event that your order has been received simultaneously with another you will be contacted to offer an alternative date or refund.
  4. Venues – Venues maybe subject to change due to circumstances out of our control.
  5. Cancellation – A refund will only be given 2 weeks prior to the booked event. Every effort will be made, however, to book you on to an alternative workshop.
  6. Transporting your make – Alll ceramics needs to fired. Processing takes around 3 weeks. Ros will contact you to arrange a collection. Work can also be posted, see below in delivery. 
  7. Cancellation of a workshop by Ros Ingram Ceramics – in the exceptional circumstances off that happening you will be given as much notice as possible and be offered an alternative date or a refund. 
  8. Copyright – Participants are welcome to make notes and take photos as reminders or to replicate their makes at home but filming is strictly prohibited and please respect that I am a small business.

Gift Vouchers

Vouchers can be purchased online and are valid for 12 months from the date of purchase. The start date will be from the delivery time to you or your intended recipient. Gift vouchers are redeemable for workshops or products but cannot be redeemed for cash.

Delivery

UK delivery for smaller items depends on a fired weight, generally between £8-£15 for workshop pieces.Please contact Ros for prices on larger items.

Returns Policy

Thankyou for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with you r purchase for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our returns policy.

  • Returns: All returns must be posted within 14 days of the original purchase date. All returned items must be in new and unused condition, with all original tags and label attached.
  • Returns Process: To return an item place the item securely in its original packaging and contact me on hello@rosingramceramics.co.uk for return details.
  • Refunds: After receiving your return and inspecting the condition of your item, we will process your return. Please allow up to 30 days from receipt of your item to process your return.
  • Exceptions: For Defective or damaged products, please contact hello@rosingramceramics.co.uk

Questions? If you have any questions please click on the button below.